Refund Policy

Please read through the terms and conditions before submitting order. By submitting order, you agree to accept the terms and condition. In case of disputes, the decision of Finessence Patisserie shall be final and binding.

訂購前請先參閱這頁的訂購條款。提交訂購表格,表示你同意這頁的條款。如有任何爭議,Finessence Patisserie保留最後的決定權。


Refund Policy

We understand plans change, please let us know 2 working days in advance (if your order is for Saturday, you must notify us before Thursday).

E-mail us at with the below information:

Hello my name is [NAME], and my order # is [ORDER NUMBER].
I need to cancel my order.

Note: all order cancellation or pickup date/time rearrangement requests must be notified within 2 working days before the pickup/delivery date.

We will refund you according to the payment method used.
A $5 charged for FPS banking fees. 

To read more about, please visit our FAQ page.